As we think about new ways to bring talent to government, we need to consider the very real challenges involved in getting a job in government. Long processes and multiple administrative burdens mean that voluntary drop offs in civil service selection processes are usually very high.
We worked with the City of Los Angeles to analyze and tweak the hiring process for the LAPD. Our research shows that, counterintuitively, removing steps in the process doesn’t always reduce overall burden. Rather, early screening tools can be an effective way to keep the right people in the process. When combined with low-cost nudges, these tweaks can keep the right people in the process for longer, ultimately improving the quality of the applicant pool.