Crisis Text Line is a nonprofit that trains volunteers to become Crisis Counselors and provide mental health counseling to texters in crisis. We are partnering with them to understand the impact that being a crisis counselor has on one’s beliefs, mindsets and life pathways.
For instance, do crisis counselors develop more idealistic or skeptical views about the political system? Do they exhibit shifts in mindsets around policies on mental health or criminal justice, or the role of first respondents? Are they more likely to pursue careers in public service? Do they become more empathetic? We’re designing a randomized controlled trial that we plan to implement in the spring of 2021.